The only problem with services like Paddle is that your customers are not your own anymore technically. The customer will belong now to Paddle and if something happens with Paddle or your account, you'll lose all of them.
PS: We're using Paddle for a few years and we're a bit concerned by this.
I have users in my database anyway, so in the worst case scenario I can just revert to Chargebee (I will leave the current integration as is just in case, and disable it in favor of Paddle) and ask users to subscribe again without recreating the whole account and without losing any of their data. It's unfortunate to ask users to resubscribe though...
asking users to re-subscribe will lose from 20% to 40% of your customers (my estimation). Unless your SaaS is business critical, a good percentage of customers pay without using or really needing the app so much to re-subscribe.
You at least get the email address of your customers (unlike say when Google deprecated payments recently with the Chrome Web Store, so it would have been much harder to retain existing customers).
How does this compare to something like Stripe? How would Stripe help you keep them if something happened to Stripe?
Stripe is a payment processor, you have a direct relationship with the customer, on the invoice is written your company details. With Paddle, on the invoice you'll see Paddle company details, all your customers pay Paddle, not your company. You won't have any legal or fiscal relationship with the customer.
I think it's the same thing with any provider. As long as you have users in your own database, you can just ask them to resubscribe when you switch provider. Not sure if some users would cancel because of this inconvenience.
SkyLinx|5 years ago
going_to_800|5 years ago
seanwilson|5 years ago
How does this compare to something like Stripe? How would Stripe help you keep them if something happened to Stripe?
going_to_800|5 years ago
SkyLinx|5 years ago