[LoSboccacc]

this is extremely frustrating for the users.

there's a game I used to play fairly often before updates simply broke it. like mission items were replaced with random fires floating in water. many users with the same issue reported it, and some like me even provided a save (which was never even downloaded)

all such tickets were closed with "cannot reproduce"

I'm not (their) tester, I don't have time to fully reproduce issues step by step, and I don't have access to a debug build anyway to figure out the bug trigger condition

"does not work" is the best I can say here.

[joncampbelldev]

Was the game free? And did the people working on the game contribute a lot of their time to it for free?

If not then I can see the reason for your frustration, however it is not the same as free software being worked on (at least partly) by volunteers receiving the same lack of effort (or in signal's case nastiness) in bug submissions.

[LoSboccacc]

paid