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sockpuppy | 5 years ago

I have a feeling your team spent more time making your website look pretty than deeply understand your market, end user and the GTM motion

Not that its bad, but it'll likely kill your startup if you dont fix that. Friendly unsolicited advice! all the best

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sgerrand|5 years ago

Have you looked at the API documentation or user guides? It seems like you've commented on marketing aspects without looking at the product itself.

sockpuppy|5 years ago

I did, and understand your frustration with my comment (I've been in a similar startup before and I empathize with the denial). Here are a few pointers to help as a litmus test, that I wish I had back then:

- How many self serve customers have built a business on top of your platform? (this is where good documentation helps)

- Is your leadership excessively concerned about the branding and how the company comes across, or do they actually talk to customers and developers?

- Have the founders raised excessive capital relative to business maturity?

- Is there cultish behaviour, where bad decisions are not questioned? how vulnerable is the broader leadership?

- Where do engineers spend their time? Making cool stuff or building towards clear customer outcomes?

As I said, genuinely friendly comment. I really hope I am wrong, but sharing as someone who has gone through something similar who was triggered after I saw this.

All the best, hope this takes off!