[jasongrishkoff]

Hey, SubmitHub founder here. Sorry for the confusion. You get two types of credits: standard (the 2 you saw) and premium (which you have to buy). Your standard credits refresh every 4 hours (assuming you use them).

When going through the submission process you'll see it prompts you whether you want to use your standard (free) credits or premium credits. If you don't have any premium ones -- and don't want to buy them -- make sure you stick to the 'standard' path.

The core idea behind SubmitHub's "model" is that for decades it's been near-impossible to catch the attention of bloggers/playlisters/curators/whatever. Our system dangles a carrot (~$1) in front of them to guarantee a response+feedback about your song (with the ideal outcome of course being that they share your song - no additional costs involved).

[motohagiography]

And I appreciate you are matching musicians with audiences, super valuable service. This particular credits ambiguity registered as a pretty grey pattern. My expectation was just say "$10 to put this in front of an audience of x," or "share a song with our network and then buy premium features," instead of breadcrumbing the incremental commitment screens before the hard upsell to complete it. I'm sure your mixpanel or other metrics show your abandoned carts data and if this pattern is working, it's working.

For pro musicians who are committed to your product as a promotion path, perhaps they don't care about that credits ambiguity because they go in with a marketing budget and know what they're going in for. For me, I will stick with making music for fun. I wish your team success at their mission.