[jimduk]

Agreed, and I would add pre-web well authored Microsoft help files/ hypertext were often really valuable and could be very well done. Also you could build them after the software was done, or before, as the spec in progress. Think msft help was one of the unsung heroes of their success. But if you have changing software Google/SO is much faster. (Disclaimer, used to work on 'performance support' systems late 90s, one of the points of focus was how do you help users keep improving their combined tool use, team performance and business understanding)