[mistahenry]

I recently got an app on to the Shopify app store. The review process is the worst that I've been through.

My rejections in chronological order:

1. Rejected for having text in the app icon. The text was our company's name and is our logo which we had to change for Shopify...

2. Rejected because we didn't implement the GDPR webhooks. We don't operate in Europe so I didn't think they apply. I could have read this in the documentation but still...

3. My shop set up geographic restrictions for a few South East Asian countries and the shopify tester tested with a store with an Albania as the country, USD as the currency, and a fictional address. Shopify actually prevents this kind of invalid installation (that's the whole point of the geographic restriction). So when my store rejected his onboarding attempt with a generic error due to what was previously thought to be nothing more than a sanity check, he rejected my app and imposed a 2 week ban on my partner account from resubmitting.

Ultimately, I was able to appeal the decision through a different channel. We had our first customer waiting to use our app so this added an extra 10 days of delay and a whole bunch of unneeded stress in my startup.

[flycatcha]

I think I remember seeing your thread (and responding to it). That sucks.