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joetheone | 5 years ago
The vast majority of answers to questions comes directly from a client's own security policies, which we (admittedly) trust are up to date and accurate. We do our best to ensure that we don't use files that were uploaded more than 6 months ago in our algorithms, but if we're getting bad inputs to the system you're going to get bad outputs. When our reviewers do write something new, we check with the client to make sure it is accurate and again, it needs to be explicitly approved by someone on the client's team who has the rights to review questionnaires.
I don't see how this is any different from a jr. employee at a company answering a questionnaire based on the policies and then asking their boss to review. The jr. employee is definitely not going to go through every system themselves to verify that the policies and documentation are accurate. They are going to assume the policies are good and then double check with a trusted source (their boss on the infosec team), exactly what we are doing.
We understand that right now we're not actually helping companies be more secure, and we've never claimed to be doing that. One of our first priorities moving forward is to develop additional tools to actually validate that what is being said in security policies is what is in place. We're not there yet because we are a small and young company, but we will get there :)
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