[rockmeamedee]

The term "crisis response" will get you info on PR crises and brings to mind the TV show Scandal.

The term you want for our field is "Incident Response", and the practice of 1)preventing them and 2)handling them 3)learning from them is Resilience Engineering. It's about investigating air plane crashes, nuclear meltdowns, errors during surgery, etc, and learning how humans keep complex systems running.

I recommend "Behind Human Error" by David Woods as a great starter there. A key insight of this field is that incidents aren't just "some idiot didn't follow the safety checklist", but often the safety checklist itself will cause the issue; at some level the errors happen because of complicated interactions between the system and even the safety mechanisms.

An interesting tech industry related document is the STELLA report [1] from a few tech companies comparing notes on incidents.

[1] https://snafucatchers.github.io/