LG had good phones. But while most other phones allowed some minor cracks in their glass, the earlier LGs did not. One minor crack and the touch UI would stop working (they fused the touch sensor to the glass or something). They insisted on this "feature" for longer than most competitors I believe, and for every customer that experienced it we would 1) Never by an LG again, and 2) Bitch about it to others. I'm sure this was a factor to their downfall as well.
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