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warwick | 14 years ago
Sure, changing the font may be meaningless, but at least with a test, you KNOW it's meaningless. I try to let experience and taste guide my changes, but without checking that the change is effective you're just guessing.
Design exists to further a goal. Sometimes the goal is brand related, which I'll admit is just about impossible to measure, and sometimes it's seeing if you can reduce the frequency of support requests. One of these is obviously a better candidate for A/B testing.
[Edited to fix a spelling error]
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