I can't help but feel that one reason Color is struggling is that while Bill appears to have a good track record for startups, he has never built one that is as front-facing and user-centered as Color, where design is an absolute necessity. He appears to be busy hiring a lot of "smart" people, and unfortunately those types of people (e.g. D.J. Patil) don't seem to be the most appropriate for defining the direction of a product whose success involves caring about its users. If Color's new direction also involves giving its users the middle finger, we can safely continue to write all 38 of them off.
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