[medlyyy]

Wow. If Amazon is being held up as a good example, things are truly bad. My only experience is with Audible, and it is way too difficult and obscure to figure out how to cancel your subscription. Although at least once you do they don't try to pull anything except give you a discount, I suppose.

Although that shouldn't be held up as a positive either. Where I am, it's literally illegal for utility companies to offer discounts or any other type of benefit to customers who wish to cancel or move to another provider. They aren't even allowed to contact you unsolicited after you have requested to cancel the service, as it could be interpreted as attempting to offer enticement to continue. Ending a subscription to a service should not be a difficult thing.

[danShumway]

Amazon has tons of problems with how they push Prime including dark UX patterns. The entire industry could handle subscriptions better.

But you're right, it's a mark of how bad Adobe's policies are that the things I'm thinking about Amazon are that at least I didn't have to get onto an online chat and argue with a representative for 30 minutes. Amazon didn't act betrayed and snap me with a punitive fee to punish me for my disloyalty.

I'm not necessarily saying that the average tech subscription process is handled well just that Adobe is noticeably worse.