[shimms]

There is an expectation that during core working hours people will be somewhat responsive. That will differ org to org, and perhaps in your org there are no set working hours. In that case my current approach probably doesn’t hold as much.

My experience has been that simply telling them not to feel obliged to respond doesn’t really cut it, and people feel obligated regardless. This may be a cultural thing too, and again will probably differ company to company and region to region.