[duckfang]

This line of discussion from Protonmail is making me greatly reconsider closing my accounts (plural) there for VPN and mail service.

This is embarrassing at minimum, and show negative interaction with customers.

[abnercoimbre]

Their service is so useful to me. But man, I can't deny their customer interactions can be problematic (as evidenced.)

Is it that the developers 100% defer to a marketing rep without in-depth knowledge? Something else?

[duckfang]

Same here, with their email AND vpn. Its been flawless so far, tech wise.

But yeah, they really need to control and focus their core message to a tech board. If you whiff that (which they did), there's a good chance in running off your core users. And that is generally considered a bad idea.

[b0tzzzzzzman]

Completely agree.