[shoellinger]

Thank you for the question, soorajchandran. We appreciate to see more open source tools in this space and believe that Chatwoot is a great choice when you are primarily looking for a cost efficient alternative to Intercom, Zendesk or basic contact center software with a UI for customer support agents.

What you get with Airy is enterprise-scale conversational infrastructure that can power millions of conversations simultaneously by ingesting messaging events in Apache Kafka, running in a dedicated Kubernetes cluster to stream and process conversational data for a variety of use cases, such as integrating with Conversational AI platforms or storing all your conversations in a data lake to run conversational analytics or train machine learning models based on actual conversations.

In that sense what we do is more like "Segment" for conversational data.

In our approach, we would rather like to integrate with for example live chat plugins provided by Intercom instead of replacing them at companies that already chose Intercom to serve their customers with a live chat plugin on their website or in their mobile apps. Airy also comes with a fully customizable open source live chat plugin and an Inbox UI for human agents, but it's not at the core of what we do.

We believe there is much more value to be gained from utilizing conversational data and we therefore like to integrate and play well with other solutions in the space as we believe that companies should have the freedom to choose the tech stack that best suits their requirements and budget restrictions.