[vSanjo]

I think you might want to do a bit more research on Steam's return policy. It's incredibly liberal.

I've played games for 10 hours and returned them with no problem. I don't think you're _wrong_ but I don't think you're right either. I worded my responses well, I told them what was good and bad, and my very reason why.

I've enjoyed their support system for returns and have very little to complain about with it.

[devwastaken]

"We are unable to refund this purchase to your X ending with X at this time. Your playtime of an included product exceeds 2 hours (our refund policy maximum)."

Their policy in more detail: "Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred. "

[Macha]

2 weeks or under 2 hours of usage is not "incredibly liberal", except perhaps by US standards.

[vultour]

Surely you're not suggesting games should have the same return periods as physical products? If the limit was 30 days then refund scams would be rampant.