[kottapar]

> We had a lot of little scripts here and there which would solve extremely specific situations but no focus was ever put on in building a general framework or trying to reduce the ticket count.

wow, honestly this is surprising. For me as an end customer I was always impressed with the way the services are engineered. Kudos to people like you for making this happen. But then I was also under the impression that AWS has very good best practices to take care of repeating issues.

Wouldn't interim patch-ups cause stability issues in the long term?

[hardwaresofton]

> Wouldn't interim patch-ups cause stability issues in the long term?

No matter what people tell you or put on their marketing blog, it feels like this is the state of play for 99% of software teams. The only time it doesn't end up like this is when you leave time up front to pay down technical debt (like Intel's tick-tock model), and almost no one does that.

[kazen44]

my senior once said to me that the world is held together by two things.

Ducttape and shellscripts. This was a while ago, but the older i get the more i tend to agree.