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What is ironic is that there is an annual Award given to an AWS employee called the Cliff Stoll Award: For those individuals who see something suspicious, not working as expected, show ownership and drive it to resolution. As Cliff did to find a KGB spy, and documented in "The Cuckoo's Egg".

I wonder what would happen if someone at Amazon pulled on this thread and not only solved Cliff's problem but also the root cause that enables this kind of product hijacking.

discuss

CliffStoll|4 years ago

If there really is a Cliff Stoll award, I'd be happy to contribute a Klein bottle for its continuation. (seriously!)

scoot|4 years ago

Amazon can afford to buy one from your listing... although the recipient might be in for a nasty surprise!

dlgeek|4 years ago

I've won one in the past. It's no longer being awarded to the best of my knowledge. But the recipients did get copies of your book (it was my second copy!).

nextaccountic|4 years ago

Apparently this individual works on AWS and won a Amazon's Cliff Stoll Award:

https://www.linkedin.com/in/srwilliams

danparsonson|4 years ago

Plot twist: the root cause is greed

swalsh|4 years ago

Allowing trusted sellers to be hijacked is not greedy behavior. Keeping 3rd sellers happy will result in less returns, happier resellers, and greater platform usage.

The root cause here is organizational failure from disempowered employees. At one point Amazon had great customer service with empowered represenatives. That's not Amazon today.

reaperducer|4 years ago

I posit that it's not greed. It's laziness. Why do a great job, when "good enough" is good enough for 90% of the people? That's how business works today.

mentos|4 years ago

The root cause is oxygen.

Anyone expecting any other behavior from utility maximizing entities is naive?