top | item 28015335

Firefox lost 50M users since 2019

377 points| freediver | 4 years ago |data.firefox.com | reply

598 comments

order
[+] eitland|4 years ago|reply
I have contacted local authorities twice about anti competitive behavior from Chrome.

If two - three other Norwegians do the same that should start to look like an earthquake ;-)

Same if ten - twenty Germans or Brits or French do the same.

I would mention:

1. that some of their web properties (calendar and YouTube) have been intentionally incompatible with Firefox as evidenced by how well they work in Firefox if one changes how the browser identify itself.

2. How they have pushed Chrome as a "better browser" on the front page of Google (were no one else have been allowed to advertise) to Firefox users since way before Chrome was anywere nearly as good as Firefox, making it both a lie and - more importantly - a massive abuse of dominance in one market to gain monopoly in another just like Microsoft did with IE.

As we saw yesterday with AWS authorities are willing to punish rampant abuse if they have a good case and this definitely is one.

Edit: since this comment is getting a lot of attention the relevant authority in Norway is Konkurransetilsynet with web address https://konkurransetilsynet.no

(Finding the exact correct form on that site and for this purpose seems to be an art and/or science it seems but if you can't find any just submit somewhere and explain the situation.)

It would be beautiful if everyone could post underneath with the address to the equivalent office in your jurisdiction.

[+] csmpltn|4 years ago|reply
I've been using Firefox daily for over 15 years now.

My experience with Firefox over the last 2-3 years in particular leaves me very disappointed and frustrated.

The constant nonsense UI redesigns that come about with every new update. The instability, and ridiculous resources consumption. The slowness and slugishness.

I want a browser that works, respects my privacy, stays out of my way and lets me get shit done. A browser built for professionals, by professionals. I want a consistent UI that remains stable over time. I'm easily willing to pay for such a browser.

Firefox used to be it, but I no longer feel like it is. Any suggestions for what to try next?

[+] sleavey|4 years ago|reply
Just to give a contrasting data point: I always see people complaining about resource consumption in Firefox in these threads, but I have honestly almost never had trouble like this and I use it for hours every day with lots of tabs and lots of rich media websites open. It happened more in the past (maybe 5+ years ago), but I am sure some of the blame in those cases would have been down to Flash. Now that I think more about it, that whole time I've also blocked ads, which surely helps too.
[+] dec0dedab0de|4 years ago|reply
The constant nonsense UI redesigns that come about with every new update.

Ive been using Firefox since it was called Phoenix, and this is my biggest complaint. Stop hiding menu options, my monitor is bigger and you're suddenly trying to save real estate.

The only reason Firefox got as popular as it did is because technical people liked it, and they encouraged their non technical friends to use it. If you're going to dumb it down then technically inclined users will not feel as pationately about it.

I was personally responsible for hundreds, maybe thousands of people switching from ie to Firefox when I worked at the help desk of a small ISP. I don't think I would do the same now. It's still my main browser, but it feels like an abusive relationship.

[+] gorhill|4 years ago|reply
> The slowness and slugishness.

Mozilla has a nice tool to help identify sources of "slowness and slugishness"[1], you may want to give it a try -- oftentimes it's found that the issue is not Firefox itself, but some extensions, external processes, or undesirable modifications in `about:config`.

---

[1] https://profiler.firefox.com/

[+] chiefofgxbxl|4 years ago|reply
I've been a Firefox user for at least 15 years as well, and the recent UI updates in v89 is the first instance of me refusing to update Firefox.

I updated my user prefs file to permanently disable updates, so I'm remaining on pre-ProtonUI v88. Of course, I don't know how much longer I could sustain that because I'd also not receive security patches, but in the short term it's what I'm doing.

The new Firefox UI is incredibly frustrating, and feels like it walks back sensible UI principles. Removing icons in the main menu was celebrated as "de-cluttering" [0], when in reality icons improve ease of use. The "floating" tabs feel more distracting [1], when they claim the opposite. Heck, even user prompts no longer colorize the "primary action" button [2].

Also, what's with modern UIs becoming increasingly childish and watered down? The word I'd use to describe the new proton UI is "blurry".

[0] https://www.mozilla.org/media/img/firefox/releasenotes/note-... [1] https://www.mozilla.org/media/img/firefox/releasenotes/note-... [2] https://www.mozilla.org/media/img/firefox/releasenotes/note-...

[+] LinuxBender|4 years ago|reply
I have a theory why people have dissenting views on the performance of Firefox. I have a laptop dedicated to doing business online. Firefox has no addons on that machine. Some websites are painfully slow and my laptop fans kick on. I have debugged these issues and in every case it was javascript bogging down the CPU's, all 8 cores! gaming laptop I am not a web developer, so it is perhaps unfair for me to pick on the quality of the javascript.

Disable javascript and well... the site isn't usable any more for business transactions, but the slowness and CPU load vanishes. The website becomes snappy, highly responsive and easy to browse. The fans spin down and memory usage goes way down.

I've never used Chrome. Does chrome not ever get bogged down by javascript? Do they have a different javascript library/engine? I assume they must. Can you change the javascript libraries used by Firefox and Chrome? Apologies in advance if this is a dumb question.

[+] hoppyhoppy2|4 years ago|reply
My understanding of the current browser landscape is that you've got Firefox; browsers that build upon Google's browser engine (Chrome/Chromium/Edge/Brave/Vivaldi/Opera/etc); and Safari.

There are a number of good options, but very few that don't further cement Google's control over the world's browser-engine code.

(Yes, I know there are some other very minor players that lag behind on features and standards support. I don't think that's what the parent commenter is looking for.)

[+] ghosty141|4 years ago|reply
I'm the complete opposite. I don't have any problem with firefox. Everything works perfectly.
[+] LordNight|4 years ago|reply
>The constant nonsense UI redesigns that come about with every new update. The instability, and ridiculous resources consumption. The slowness and slugishness.

>I want a browser that works, respects my privacy, stays out of my way and lets me get shit done. A browser built for professionals, by professionals. I want a consistent UI that remains stable over time. I'm easily willing to pay for such a browser.

>Firefox used to be it, but I no longer feel like it is. Any suggestions for what to try next?

That's my experience as well. I was using FF from v 1.0 back in 2004. Upgrade to Quantum almost gave me a heart attack because it ruined majority of addons and disabled custom themes. Upgrade to "megabar" was a final straw for me. I've spent ~ 3 hours, but finally migrated to Pale Moon ... and it's like I'm back in 2004. Even Noia theme is working again.

FF, in my opinion, went full circle: from being the most functional and the most customizable browser to being the new IE6. There are no redeeming qualities left really.

[+] prepend|4 years ago|reply
I used Firefox from launch until about two years ago. I stopped for reasons similar to what you listed.

I’ve really enjoyed Brave as it is just a simple browser that works (and has lots of privacy features).

[+] josefx|4 years ago|reply
> The instability, and ridiculous resources consumption. The slowness and slugishness.

Is that firefox or Google pulling a Shadow Dom v0 where they use an API only Chrome implements and fall back to software emulation on everything else?

[+] stanziak|4 years ago|reply
Funny, I’ve used it on and off for 12 years, switching to other browsers when they started doing rapid release since it was noticeably slower than the competition. But since 2017 when the Quantum update came out I’ve completely switched to it because it’s speed became comparable to the competition. I like it even more when they added container tabs so I can switch between accounts easily. Reading this thread is really strange based on my experience. I do agree that Google makes it hard to use their products like Meet or Drive outside of Gmail and Calendar (the only Google products I use).
[+] Rd6n6|4 years ago|reply
Between Firefox and Chrome, the performance is almost identical. What is different is the smooth scrolling behaviour: it is far smoother in chrome than in Firefox, and that has a dramatic impact on how performant the browser “feels.” If Firefox tinkered with that a bit, it would be game changing.

(The few times I’ve had perf issues in Firefox were all either addons or sites designed to work only in chrome)

[+] Hayarotle|4 years ago|reply
At least we can override UI redesign changes with userChrome.css and userContent.css. I'm sticking with Firefox as long as its problems have workarounds, because the only options left are Chromium and Safari (or forks like Librewolf), and I find its pros still outweigh its cons.
[+] butz|4 years ago|reply
Slowness could come from several different sources. One quick improvement is to use AdBlocker, or even block Javascript if your workflow allows it. This makes browsing extremely fast. Another one is missing support for upcoming and non-standard web technologies, that usually are implemented in Chrome (Blink) first, that leaves Firefox (and other browsers) using slower performing polyfills. As much as I hate the direction Firefox UI is going, there are no decent browser alternatives, especially those who support adblockers at such low lever as Firefox.
[+] jbluepolarbear|4 years ago|reply
I used Firefox since it released. I changed to chrome after they broke all my extensions for the 2 time in five years. Austrailis change is where I dropped. I use edge now and it’s fine, just fine.
[+] Ayesh|4 years ago|reply
> The constant nonsense UI redesigns that come about with every new update. The instability, and ridiculous resources consumption. The slowness and slugishness.

I think this drives many people off Firefox. I am willing tinker with Firefox's internal CSS to tame some of the UI nonsense, but the rest of people just want a browser to get their work done; not to spend a couple hours every month to get rid of Firefox's new UI overhaul.

[+] croes|4 years ago|reply
Same for me with Chrome on Android. This forced tab grouping is totally killing my workflow.
[+] JohnFen|4 years ago|reply
> Any suggestions for what to try next?

I'm in the same boat as you -- a Firefox user (and evangelist) from the beforetimes. But Firefox stopped meeting my needs when the revamp occurred.

I haven't really found a modern browser that is acceptable, though, but it's not for lack of looking. In the meantime, I stick with an older release of Waterfox.

[+] kunagi7|4 years ago|reply
If you want to customize your browser (as far as using your own CSS) you can try Vivaldi. I've been using it for years and after the 3.7 update it feels fast and snappy (at least on my computer). It has tons of custom settings around tabs, commands, windows, toolbars, etc.

At least on Linux it gets out of my way quite nicely. Things like easily accessible Profiles help me quite a lot with my workflow.

If you're really strict about privacy there are browsers like ungoogled-chromium, Bromite (Android) and Orion Browser (only on Mac, iOS) which promise 0 telemetry, connections against their services, etc. Brave is nice but has connections against their services (internal addon updates, safe browsing, updates).

[+] TomMasz|4 years ago|reply
When things don't work in Firefox I try Edge (Canary) and then Safari. Right now, Edge is about 10% of my web usage but it's growing.
[+] ElCapitanMarkla|4 years ago|reply
I was in the same boat until a year or so ago. The resource consumption kept getting worse and worse, I’d have to restart Firefox every day.

I really miss Firefox but the memory leaks were just a deal breaker.

[+] andi999|4 years ago|reply
I also want a browser that when you start it doesn't let you wait for an update. Got too impatient too often with that.
[+] eMGm4D0zgUAVXc7|4 years ago|reply
Are you perhaps not using an adblocker and thereby being trapped into wrongly believing that the slowness induced by ad+tracking Javascripts is the fault of Firefox?
[+] toper-centage|4 years ago|reply
It's honestly a pity. Firefox is it perfect but the Internet is becoming worse because of chrome. Google is able to fast track any non standard Web tech and the hordes follow. Soon after, that become the standard. I don't want to cheer for a broken browser, but only Safari is able to stop this madness now.

Also, Firefox on the Desktop is really good and still let's you do so much more than chrome clones. But it suffers specially when using Google websites.

[+] yann2|4 years ago|reply
I dont worry. I have seen these cycles with IBM and Microsoft. And they all blow up eventually because the unintended consequences keep increasing.

So Google has got itself locked into that same trajectory for a long time now. "Features" are total bullshit. Its all about making sure every small thing is in the cloud or eventually gets pushed into it.

That vision is as dumb as moving the DNA in every cell in your body into a nearby lake and visiting the lake everytime you want to read 1 bit. With a Google toll booth at the lake entrance. Its doomed to fail.

Just look at the consequences. If you have a webpage on your local hard drive and want to use the browsers javascript to access it to make it look better, the Google Chrome team will come running like well programmed alert robots to call it a security violation and disable api access to your own disk.

This is how empires fall.

[+] nsilvestri|4 years ago|reply
Chrome is already the standard. Firefox usually works, but more and more often nowadays I encounter a glitchy or poorly performing page, which I switch to Chrome to use properly.

I use Firefox to not be part of the Chrome monopoly, not because it's actually a fundamentally better browser.

[+] soperj|4 years ago|reply
>only Safari is able to stop this madness now

Safari is usable on less than 20% of machines, it absolutely will not be stopping anything. It's also the bane of my existence as a web developer.

[+] pjmlp|4 years ago|reply
I keep using Firefox on the desktop as a kind of resistance factor,. however the truth is that the war is lost, the Web has turned into ChromeOS for all practical purposes.

Specially since Microsoft has always been on the same boat as Google, remember that such kind of features go back to Active Desktop.

Additionally, everyone pushing Electron apps is basically contributing to Chrome market share.

[+] rudian|4 years ago|reply
Exactly. They just shipped a UUID implementation to stable chrome before it was even finalized. They barely discussed and now it’s live. But hey they wrote a proposal so it’s all good.
[+] TranquilMarmot|4 years ago|reply
> it suffers specially when using Google websites

I keep seeing this rhetoric, but I've never experienced this myself. I use Firefox as my main driver and use Google Search, Docs, Mail, Sheets, Slides, YouTube, and whatever other Google products literally every day and everything works just fine. I've tried them out in Chrome/Edge/whatever and they all work exactly the same.

The only thing that doesn't work 100% is search on Firefox on Android, but there's no reason for it and changing the user agent fixes all the problems (Google intentionally makes it bad to try and drive you to Chrome).

[+] thesimp|4 years ago|reply
And that is the price they pay for trying to be Chrome clone UI wise and not listening to to the "power users". I hate to use the words "power user" but it is the small group of very active and enthusiastic users that you need to give the appears to every one else that they are missing out on something cool.

I still use Firefox because it works reasonably for my usage but I stopped promoting it to other people around me. For the average user Chrome is good, very good even. And Firefox lost its uniqueness and UI differences that made it stand out. And if nobody talks anymore about your product then you are done.

[+] freediver|4 years ago|reply
Fun fact: Under current conditions (200M users) it looks like Google is paying $2-2.25 per active user annually to be the default search engine in Firefox.

"Mozilla renewed its search deal with Google in 2020 for three years. The organization will receive an estimate of $400 to $450 million per year from the deal alone. "

https://www.ghacks.net/2020/12/10/mozillas-revenue-jumped-to...

[+] devwastaken|4 years ago|reply
Chromium - chrome, edge, brave, V8, V8 isolates, node.js, electron, etc.

Firefox - Firefox, Torbrowser, spidermonkey.

Chromium project became the cpython of JavaScript and web browsers, because you could package it's components and embed them in your own applications. Firefox does not have competitive equivalents or better features. Therefore it loses users.

This was a big topic years ago when FF started removing XUL and any ability to extend the browser. You need a reason for people to use your tech, not just your product.

[+] KingMachiavelli|4 years ago|reply
The big issue I see with Firefox is that they lost a lot of power user's when the removed XUL extensions and the underlying engine doesn't have good third party wrappers like QtWebEngine (that I know of) so creating reskined browser's is pain.

I don't pick a browser for the Firefox or Chromium engine (unless a site needs it), I pick a browser based on the UI and configuration management. So I use Qutebrowser that is keyboard based and a declarative configuration. It happens to use QtWebEngine but that is not why I picked that browser.

Since I don't use Firefox... I don't really recommend it to anyone. Firefox's early success was driven by educated user's telling other people to drop IE for the better product. It also means a lot fewer developer's are using the Firefox engine when developing websites... especially the developer's that would put in the effort to submit bug reports & patches.

(At least last I checked, recreating a Qutebrowser like experience in Firefox was at best just really annoying and would still lack features).

[+] arepublicadoceu|4 years ago|reply
Anyone who’s been around /r/firefox this last year or so knows that Mozilla systematically ignores users feedback.

Even someone like me that uses Firefox since it’s inception just gave up. I feel like Mozilla is alienating its userbase to cater for new users. It’s a failing strategy as it will never be able to compete with the hand that feeds (google).

My hope is that Mozilla fully dies and Firefox is able to continue as a community project like arch or Debian. It will never be popular but the community will have some control.

[+] tedk-42|4 years ago|reply
Each to their own. I'm a happy Firefox user and will continue to be on all my devices (including my phone which I'm writing this now with)
[+] guilhas|4 years ago|reply
Firefox: Lets remove tab groups, no one uses it

Chrome: Lets add tab groups, seems like a good idea

Firefox: why are users leaving?..

The constant addons breakage and UI changes, feature removal. I could bare the speed difference, but these inconsistencies are just too much

Still Firefox continues to be the best browser in theory

[+] InTheArena|4 years ago|reply
I still use Firefox - primarily for the container extension which is exactly the awesome type of privacy and internet control we need. I simply don't want google that into my ecosystem. When they have to be there, I want them in a penalty box.

Firefox lost their way technically, and their focus on users when Brenden Eich was forced out. Mozilla's focus seems to be far more on the social to the detriment of their technical efforts.

Their fragmentation trying to chase other goals then browser has really cost them.

Want mozilla to take a stand on a policy issue? Great. Responsive. Respond to user requests? Not so much.

To be clear, I defend anyone's right to have a position and make the world a better place. But please improve the product that you are actually working on. The number of users you claim to speak for is shrinking.

[+] octopoc|4 years ago|reply
I switched from Firefox to Brave for two reasons:

1. Brave is building new tech like IPFS, BAT, and Brave Search that are really compelling reasons to use it. Firefox's main selling point is that it simply exists as an alternative to Chrome. Firefox feels like it's digging its heels in to resist Google, while Brave feels like it's going on the offensive.

2. I disagree with Firefox's politics. They cancelled their CEO because he donated to the Wrong Side(TM). They want more deplatforming, they want more fact checks [1]. That is radical compared to mainstream thought in America just a few years ago. This new direction the left is taking is not good for the Internet, IMO. After January 8, I took a hint and left Firefox for Brave.

[1] https://blog.mozilla.org/en/mozilla/we-need-more-than-deplat...

[+] solarkraft|4 years ago|reply
It’s close to losing me too. I stuck with it in a major part to prevent a monoculture, but It’s much slower than Chrome, causes major memory issues on my machine (M1 Mac) and with Mozilla on a kamikaze mission I don’t think it’s going to get better any time soon.

Literally the only thing keeping me there are Tree Style Tabs/Sidebery. Give me a Chrome based browser with that and I’ll switch (Edge’s vertical tabs don’t really count, it’s still not a tree).

I see many reasons for Firefox’s demise, but TL;DR I’m just done.

[+] todd3834|4 years ago|reply
Meanwhile: Brave Passes 25 Million Monthly Active Users

https://brave.com/25m-mau/

This seems relevant as it was started by the former co-founder of Mozilla and creator of JavaScript. Maybe Brendan Eich is good at finding out what people want in a browser.

[+] abcd_f|4 years ago|reply
At the rate they “improve” the UI it’d be a miracle if even most staunch users won’t jump the ship.

That clown act they pulled in the recent release with tabs and decimated context menus was the last drop that forced me, the loyal user of 15+ years, to disable Firefox updates on all machines under my control. FFS, do they put any thought into these pointless disruptive changes that do nothing else but mess up existing users experience?

They should stop making changes in a hope of attracting new users and give a long and hard thought to how to retain what they already got. Because they will end up with neither.

[+] rwmj|4 years ago|reply
The recent changes to the address bar and the terrible new "Photon" UI are really annoying. Don't annoy your loyal users.
[+] beezischillin|4 years ago|reply
I'm ashamed to admit that I'm an avid Facebook user, it helps me keep in touch with friends and family living abroad, despite it's obvious negatives quitting it would mean losing out. I'm saying this because to me one of the benchmarks of a browser is how well it runs Facebook's awfully-optimized front-end code.

In that regard Safari used to be a disaster and now it works alright but Firefox seems to be consistently worse. It's a shame because FF is very important to the future of the internet, in my opinion, and on macOS their performance is not that great. My backup browser for this sole reason is Brave. I wish that wasn't the case because the browser is stuffed with... things.. that I don't need or want in it so I always have to go and hunt down how to turn all of them off when I install it on a new machine.

To me a browser needs a UI that's small, unobtrusive but clean, no BS on the "new tab" page (I don't need random wallpapers loaded from who knows where or news) - just a list of bookmarks, speed and support for the few extensions I use (adguard, sponsorblock, bitwarden).

Please fix FF, I wanna use it as my main browser!

[+] dordoka|4 years ago|reply
I use Firefox since it was Phoenix and I will keep using and recommending it. Chrome was great when it came out, now is Google's trojan horse that everyone is happily embracing. It's one of the clearest Embrace, Extend, Extinguish strategies ever pulled off.
[+] svl|4 years ago|reply
I'd say ~30M, rather than 50M.

They explicitly call out the summer holidays effect above the first graph: "Generally, MAU fluctuates over the course of a year, dropping in the summer months and during holidays." So comparing the peak of Jan 2019 to the low of Jul 2021 isn't giving a good idea of the total loss.

  Jan 28 2019: 253.9M
  Jan 27 2020: 229.5M
  Feb 01 2021: 219.7M

  Jul 22 2019: 224.2M
  Jul 20 2020: 214.1M
  Jul 19 2021: 200.4M
Still, definitely not good; we've seen what happens when web developers believe only a single browser (engine) matters, and we _need_ an organization like Mozilla, which puts user interests above commercial interests, to have a seat at the table.