[codeglomeration]

I think you need to act on this, rather than just keep making promises. I also believe you would have helped already if you really wanted to.

You're essentially asking her right now to be a beggar, and putting her into an even more degrading position. What do you expect her to do? Write you that she needs $1000 for a new laptop, $100 for a new door, $50 for new locks?

Put yourself in her shoes. Doubt you would do that.

EDIT: Also, you can't have it both ways. If you state you're going to help her, then help her. Otherwise just state it's out of AirBnbs' reach, and the hosts should have insurance and pay carefull consideration to who they rent.

You're coming of as disingenuous in your remarks.

[SkyMarshal]

You're exactly right on this. She also simply lacks the energy to do everything she needs to do to overcome this. AirBnB could really turn this from a crisis to an opportunity by taking the bull completely by the horns here, and making her whole again, at least emotionally. Waiting for an emotionally scarred PTSD-victim to figure out and enumerate exactly what they need is not going to cut it.