[syed99]

We had a horrendous experience with on-prem during my last tenure. A lot of it came from lack of support and performance improvements. Atlassian has its way to strong arm it’s biggest customers into paying more or throwing in sub processors in the mix. At some point we had IT, Dev Ops and Engineering consultants trying to get our workflows running.

Eventually we caved and pushed their account execs to support a “secure” private cloud that passed our IT teams compliance criteria. Fun times!