[nicholasreed]

I don't think they are trolling; I have exactly the fear that somehow now my email, IP, all linked credit cards on other accounts, etc, are about to be autobanned by the same broken process that got me to this point.

The biggest concern is the complete lack of transparency in why the account was suspended; was I hacked and I need to protect other things? Was my customer data accessed? I haven't the faintest idea, which is a helpless feeling.

I had planned for outages, disconnects, etc, but literally EVERYTHING is behind the Heroku login; because I never considered anything I was doing remotely bad, I never considered I'd be suddenly unable to login to every 3rd party backup service, access environment variables, etc.

[grepfru_it]

You are not your end users. I’ve had services terminated because script kiddies attacked me. Literally nothing in my control, it was bad optics for the provider (and their customers). So you must find a way to insulate yourself. Multiple accounts is the way.

Think of it like this, when you are doing your accounting you don’t put everything on a single line item, you separate by customer to understand where your profit and losses are occurring. Same with service accounts