[hhsbz]

What do you expect Samsung to do, throw away a $3000 product for a defect most consumers wouldn't notice?

[vorpalhex]

What do you expect customers to do? Accept a $3000 defective product from a manufacturer screw up?

[pojzon]

Probably not throw away, but replace if customer that sees the defect reports it.

Thats what a decent company would do.

[drewg123]

I expect them to either fix it, or replace it and re-sell it as refurbished. If most customers won't notice the defect, it should re-sell easily.

[LudwigNagasena]

Yeah, selling a defective product is a scam. The least what can be done is product replacement, the most is jail time for execs if they deliberately set up this policy.

[macksd]

Well if I notice it, I'm not paying $3k for it, I'll tell you that. If most customers wouldn't notice, they should have no problem "refurbishing" it, should they?

[shuntress]

I expect them to repair damaged product at no cost to me.

[pavel_lishin]

Ah, found the Samsung Customer Relations HN account.

[syshum]

No they should sell it as Open Box, or some other reduction in price at $1,500 or less...

That is how defects like this normally work, if I buy a $$$$ monitor, you better bet I expect not to have dead pixels, if I do I want them to replace it.

Then they sell it has Open Box or B Grade Referb to a customer that is fine with a few dead pixels in order to get a deal on the unit...