[zorkian]

I run the infrastructure department at Discord which includes our anti-spam engineering team --

Just want to +1 what you're saying and confirm that we are never trying to ban third party clients (that aren't self-bots). Honestly, it would be a waste of our time and basically do nothing good for Discord. But as you correctly point out, they do sometimes trip the ever-evolving heuristics we build that try to identify and mitigate spam on the platform.

If this happens to your account you can write in to our TNS team at https://dis.gd/request and they will usually take care of unbanning any accounts that get accidentally caught up in a spam heuristic. It sometimes takes a bit to investigate and respond to these kinds of requests but they generally come out right in the end.

[jcelerier]

I got banned a couple months ago seconds after joining the Discord server for a game (https://www.reddit.com/r/LoopHero/comments/lwx8m8/loopers_jo...) and lost all my account information and the servers I had joined, I tried reaching out through that form but got a mail that told that I had indeed abused (without knowing anything about what the abuse was - I barely use discord, as in, I was connecting to chat maybe once a week and am confident I did not violate guidelines, yet this is the mail I had gotten: "Your account was disabled for violating our Terms of Service or Community Guidelines. We’ve reviewed and have confirmed this violation, and we will not be reinstating your account.").

Support n° was 12080748, any chance I could get it back at some point ?

[eschaton]

That sounds like maybe Discord actually supports third party clients? Or is there some subtlety to this that I’m missing?

[zorkian]

Define 'supports.'

It's still against the TOS -- my point is only that we don't specifically look for third party client users and we have no specific plans to do so.