[fuzxi]

I literally cannot speak to a human at my ISP unless I tell the robocall system that I want to cancel. As in, I'll call and say I need to return some equipment, be on hold for an hour, leave a callback number, and not get called back in the same week. Versus calling and saying I need to cancel, then getting connected to a service rep in 15 seconds and asking them about returning equipment.

[tacocataco]

I recently had the same issues you did with my ISP. I started mentioning firing middle management for tolerating such poor customer service. I received a call from a person within a couple minutes.

If only there was meaningful ISP competition in my area.