[pc]

I would estimate that roughly 99%–99.9% of cases get resolved without anything on HN. (Per the GP comment, things have already improved 50% since earlier this year and will, I think, improve tenfold by the end of the year.)

[teachrdan]

What's your definition of "resolved"?

If a Strip user appeals unsuccessfully through your official channels and then gives up, do you consider that "resolved"?

It seems like you exhaust those unfortunate users who banned due to Stripe's errors and then call it a success because they've stopped complaining. Or does your definition of "resolved" account for that?