[aquark]

While not ideal, I think this is a great option.

Microsoft (used to?) offer this for developer support and I remember using it maybe 15 years ago where it was a couple of hundred bucks to open a ticket but you got quick access to a real expert and good escalation.

If the issue turned out to be their problem the ticket was refunded.

For something business critical like this it is a way of signaling to the company that there is clearly somethin wrong with the automated process: a real scammer won't pony up hundreds of $ to get a review they would fail.

[mgkimsal]

Exactly re: who won't pay. If I'm losing hundreds or thousands, I'll pay $150 just to get a real person's attention - most scammers won't. And yeah, it was MS I was initially thinking of, but haven't been in that world for a long time, so no idea if it's still an option.