[gibs0ns]

This essentially echos my experience anytime I have had to deal with Microsoft support. It's unfathomable how bad their support is and the difficulty to get anything done even when presenting clear evidence/facts.

[corty]

Microsoft doesn't cater to the more knowledgeable admin population I guess. They are used to the point-and-click crowd mindlessly accepting every answer as gospel. Because usually you can't prove them wrong anyways, everything being opaque and closed in Microsoft-land. And because of that, MS/Windows admins never learned how to get to the very bottom of things.

[ficklepickle]

I just spent the day making an azure app and taking packet dumps so I can prove it is their fault. Traffic to one of our vendors goes into a black hole, but only from the US South East region.