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dude3 | 4 years ago

While not Google Drive, today my Ad words account was suddenly suspended because of non payment. No warning just a suspension. I have a 100% Valid credit card number on my account. I need to submit an appeal and then I get a vague "because of Covid 19" we can't respond even though we know Google has hired a record number of contractors and folks in the US this year. Something isn't right.

discuss

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Syonyk|4 years ago

Interesting - I got a sternly worded warning about the billing information for my GCE account this evening, and after looking and verifying that the credit card on file was, in fact, still my credit card, and not remotely close to expired, I shrugged. The VM I run there as a freebie instance for a few things isn't that important, it would be annoying to lose it, but... I'd just spin up another VM somewhere else for the purpose.

I don't think I had the option to appeal, but they've also not actually terminated the VM yet, and I'm up to date on my billing according to their system so... shrug

Someone pushed a billing update without testing it properly first and it got confused, most likely. I expect a "Please ignore our last email..." sort of message tomorrow.

Actually, now that I look... https://status.cloud.google.com/

> [Under Investigation] Customers may receive "Payment failed" notifications.

> Error Message: “Your payment information could not be processed. Visit the payment overview page to make sure your payment information is up to date and to pay any outstanding charges.”

I wonder if it's more widespread and you got caught in the same thing.

eitland|4 years ago

Google has been crumbling under its own weight since a decade ago it seems.

Search quality has been deteriorating, services shut down, quotas lowered etc.

Wonder if they manage to break this cycle. I'd kind of of so given all the pension fund money that is invested into it.

dude3|4 years ago

GP! I also received a billing failure on Google Cloud etc at approximately 6pm PST.