[korethr]

Link to such claims here: https://news.ycombinator.com/item?id=28750894

I have no doubt that the publicly published post-mortem report (if there even is one) will be heavily redacted in comparison to the internal-only version. But I very much want to see said hypothetical report anyway. This kind of infrastructural stuff fascinates me. And I would hope there would be some lessons in said report that even small time operators such as myself would do well to heed.

[RichardCA]

I think the real take away is that no one has this figured out.

A small company has to keep all of its customers happy (or at least be responsive when issues arise, at a bare minimum).

Massive companies deal in error budgets, where a fraction of a percent can still represent millions of users.