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orr721 | 4 years ago

And then after 4 years of backing up (and paying) you find out that BackBlaze silently changed their password requirements and you can no longer log in. Happened to me, lost 2 TB of backed family photos. Their response: "you remember your password wrong". Fortunately I had backups on secondary external drives as well.

discuss

newusertoday|4 years ago

you forgot your password or your password was correct but it stopped working because they changed the requirement?

orr721|4 years ago

My password was correct but included accented characters. They changed the acceptable characters silently in their clients sometime later. After my backing machine finally crashed I was not able to log in again. Unfortunately the support guys were not able to do anything about it.