(no title)
skeletron | 4 years ago
- Why have you chosen to make users opt out of a subscription when the free trial ends, rather than letting them opt in?
- Why is the annual payment option pushed so hard, in favour of the monthly payment option?
I'm reiterating this because promoting an opt-in, monthly payment model (thus giving more opportunities for any unintentional ongoing payments to be noticed by the payer) seems to me to be the kindest approach to subscriptions for users with ADHD, and a model that would be most empathetic to their condition.
sebisaacsinflow|4 years ago
We're actually working on several different sign-ups flows at the moment including opt-in post free trial, longer free trial, web sign-up and one-off purchase vs subscription. It is not our intention to push annual significantly over monthly - we wanted to give a significant discount to yearly subscribers but perhaps the difference between the two is too large. The previously mentioned issue with scrolling is due to to a bug with small screen sizes on Android which we're working to fix.
skeletron|4 years ago
As you have a number of people with ADHD working on your app, I would be curious to know if any of them raised concerns about these specifics of your subscription model, during planning and development of the app?
unknown|4 years ago
[deleted]