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Seems like the CEO told OP that they would provide her an archive download link upon request. I'm confused what the problem is? I buy that the trial lockout thing is annoying, but... Are we supposed to be up in arms that a user has to email support for... support?

I'm annoyed primarily by OP's entitlement and vitriol, and secondarily by the CEO's typos and grammar.

discuss

throwawybllion|4 years ago

Also OP claimed that she never mistreated support staff and then posted emails of her being unnecessarily condescending to support staff.

EDIT: not extremely rude and condescending, just unnecessarily condescending

bdcravens|4 years ago

I read the emails. Didn't seem rude or condescending to me. Unless there are other emails you're referring to?

https://twitter.com/amyhoy/status/1449194810749845512/photo/...