[jsperson]

And once again HN becomes the escalation end point for Google support. I wish they’d throw the internet a bone and put 1% of revenue into support.

Edit: I do t actually know how much they invest in support. It may be a lot higher than 1%. Regardless, the number of “Google screwed me and won’t answer the phone.” articles we see is scary.

[fighterpilot]

We need strong consumer protection laws and a body that can issue large fines in response to violations. The stick is the only thing that's going to cause change. It is not acceptable, for example, that Google is allowed to ruin someone's life by associating their photo with a convicted rapist for weeks, and then not have a human that that person can talk to to address the issue. Such things should be punished with a large fine.

[blunte]

There’s no chance they put 1% into support. It’s probably 0.01%.