[returnofzyx]

Hetzner has a seriously flawed fraud detection system. There are multiple documented review complaints. Seriously, try opening an account from a third world / low income country (non EU/US/UK/CA/AU/NZ), your order will be flagged immediately. If they don't want orders from those countries, they should explicitly say so.

[Hetzner_OL]

Country of origin is not the sole reason we reject some orders. Most orders are rejected because of more than one red flag. We do have customers from "high-risk" countries. We also reject many European orders that appear to be fake, or that are far enough along the "possibly risky" scale. It is not a perfect art, but our team is constantly tinkering to improve our methods. We find that being overly cautious helps us to prevent abuse down the road. --Katie, Marketing Hetzner Online

[Grollicus]

When we thought to rent a dedicated server for our hackerspace we initially put "Bernd Liefert" (a german in-joke) as the responsible admin down and they basically told us "lol no we know our jokes, too". We had to tell them a real, existing person as contact or they wouldn't have rented us the box.

So can confirm, they also reject European orders.

[returnofzyx]

Hetzner's definition of "high risk" orders is certainly geographically biased. If you're worried about invoice payments, consider a prepaid credits model.

[slig]

Had the same issue trying to open an IBM cloud account recently. After submitting my CC info the system told me to get in touch via email, and after contacting them they wanted two official documents (Driver’s License and Passport) to be submitted via email. Big nope from me.

[returnofzyx]

Hetzner will actually refuse your order after you submit your documents with no valid reasons whatsoever. At a point, you just give up and ask your EU co-workers to spin up dedicated servers for you.