Hetzner will actually refuse your order after you submit your documents with no valid reasons whatsoever. At a point, you just give up and ask your EU co-workers to spin up dedicated servers for you.
We do not publish the specific reasons why we reject orders. If we did this for every customer, it would be really easy to create a fake account. Potential abusers would quickly learn what to avoid. So we don't publish this information to anyone. We understand that that seems harsh. That's not what we intend. We just want to prevent abuse. --Katie
It's not ethical to withhold this information. I'm sorry it makes it harder for your fraud departments but it's not ok to reject someone and not tell them why.
That's all there is to it. I've had this happen to me by banks before and it's shit because the customer has no recourse. They can't advocate for themselves.
Hetzner_OL|4 years ago
emptysongglass|4 years ago
That's all there is to it. I've had this happen to me by banks before and it's shit because the customer has no recourse. They can't advocate for themselves.
This practice needs to change, industry-wide.