[retbull]

Did you read the article at all? They aren't talking about the pay as it is a separate issue. There literally isn't time for the managers to train and onboard people resulting in a bad experience for the new employee, the customers, and sometimes even resulting in termination for violation of policies the employee never learned about. You can't put knowledge in someones head with just money.

[shlurpy]

The article explicitly agrees with the sentiment of GP; it states that among the solutions is increasing compensation to reduce turnover. Obviously it's not the only part to the solution, since you've dug yourself hole by having poor retention in the first place, but it certainly helps to stop creating the problem as you solve it.