This is anecdotal but EVGA replaced my 1-month out of warranty 970 with 1070, after the card gave up to work about 2 years ago. And I registered it after the failure, although I was able to establish that I bought the card legally and was the only owner.
All my contact with their customer support was stellar.
To provide a counterexample: I had a still-in-warranty EVGA 1080 that had a fan die. They cross-shipped me 3(!) bad cards in a row that were clearly returns they hadn't tested (two had obvious physical damage upon arrival in pristine boxes), and on the final card that sort-of worked (a 2070 I had to underclock to stop blue-screening), never acknowledged my return of one of the previous bad units, even though I sent them shipping proof from the UPS store.
When I tried to get the 2070 replaced, they refused unless I paid full retail price for a defective card I had proof I'd returned.
I really regretted buying from them at that point, and wished I just had my original card back, which they couldn't provide.
QA on their refurb units is definitely out of whack.
I bought a B-Stock GTX 580 from them which was rendering artifacts iirc. A replacement 580 also rendered the same issue. The next replacement was a seemingly new GTX 960 which has worked without issue ever since. Having received a $200+ card for $80 + some hassle was a net positive experience in the end for me.
Some time ago I bought an EVGA 560 Ti and they threw in a 10 year extended warranty. A couple years in it failed and they replaced it with a 660 Ti. About a year later that failed and they replaced it with a 960 Ti. I appreciate their warranty policies.
Baeocystin|4 years ago
When I tried to get the 2070 replaced, they refused unless I paid full retail price for a defective card I had proof I'd returned.
I really regretted buying from them at that point, and wished I just had my original card back, which they couldn't provide.
Drew_|4 years ago
I bought a B-Stock GTX 580 from them which was rendering artifacts iirc. A replacement 580 also rendered the same issue. The next replacement was a seemingly new GTX 960 which has worked without issue ever since. Having received a $200+ card for $80 + some hassle was a net positive experience in the end for me.
OneLeggedCat|4 years ago
wang_li|4 years ago
garaetjjte|4 years ago
artificialLimbs|4 years ago
How did you get that?
xxs|4 years ago