[jrmcauliffe]

Lotus Notes.. :-)

Seriously though, visual coding/drag and drop etc are great for non-technical users but in my experience the issue isn't code vs. icons. I worked in corporate workflow development for around 15 years using guess what, Lotus Notes, and the 'real' problem was getting end users to think programmatically, not remember syntax / tools. You can have all the easy to use tools in the world, but you still need to really be able to think through a process.

[taaron]

100% agree, there is a certain mindset required to go from "stuff I do everyday" into a structured process. We've found it sometimes takes a bit of pre-work, like mapping the basic process on paper or a whiteboard, to smooth the transition.

And I have come across many a Big 4 consulting team still running on Lotus Notes :)