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Backups are worthless unless you try to recover; support is worthless unless you put a ticket in and see what you get.

Before I migrated my domain and old emails to Fastmail I contacted their support twice to see what I got. Once I simulated an account lockout, the second was more of a technical problem. I can't remember the exact steps that I needed to take, but I do remember that their support was quick to react, had surprising technical depth, and fixed my "problems" faster than expected. I had no problem trusting them with my data.

Has anyone actually tested Google One's support?