[cjcole]

Their business model is literally profiting off of poor customer service (as a service).

Get your credit card from a local credit union with at least one physical presence near you.

Do your own backups or contract to an independent company whose primary occupation is doing backups.

Manage your own email either directly or through an independent email provider. Buy a domain and use that for your email address to increase flexibility to move from one provider to another.

Diversify.

Anything else increases your risk of getting caught in a personal and financial wood chipper.