[hsod]

I used to work at a big co on system like this. The appeal button sent your job for another review. Obviously it doesn’t cost anything to click a button so almost everyone did it. Appeal jobs were split into tiers based on customer size and higher tiers were worked first. Big enough customers got the white glove treatment from their account manager. Small customers could linger for months in the queue, but could usually get the decision reversed if they tried hard enough