[FlopV]

As someone who runs an ecommerce brand, my experience is you should be working on the business, not in the business. All my customer service is ran by a hybrid internal and outsourced team.

You can use zendesk or a free zendesk alternative, or even shared email box or forwarded emails to a rep, depending on how simple the needs & tracking is.

There are call centers that can handle tickets and phone systems that run for about $10 an hour per seat.

You could also find a customer service rep on Upwork. I've found great hires there. I'd mention that you need someone that can speak on the phone which will filter out anyone who doesn't have great English communication skills.

Another place to look for talent is VAs for real estate on Facebook groups. Not sure why, but the niche seems to have great talent at CS.