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This has nothing to do with OP's problem but I figured this may be a good place to post about my bad experience with LastPass back in 2019:

When I moved to Bitwarden, I have deleted my account on LastPass. I have received a confirmation email regarding my account which states [0]:

> Your LastPass account has been permanently deleted and all of your data has been purged from our systems.

A few months later I receive a email stating that my premium subscription is expiring [1]. Clearely my account was not actually permanently deleted from their systems. Considering LastPass is a service used for storing passwords, I think this is unacceptable. How am I sure that they also still don't have my passwords that I had saved in their account?

I reached out to them via Twitter when this happened (because that is apparently how you get support in this day of age) and only then I was told that my account was actually deleted. I still have no way of verifying if this is in fact true or not.

[0]: https://i.imgur.com/P5yEqEl.png [1]: https://i.imgur.com/WyEueF6.png

discuss

newaccount74|4 years ago

You can never know for certain if your passwords are still stored somewhere or not, but I wouldn't worry about a billing email arriving after your account was deleted.

Many companies will retain billing/transactional data even if you delete your account. They might do this for regulatory compliance (eg.in Austria I need to store invoices for 7 years in case the Finanzamt wants to do an audit) or they might just do it as a protection against fraud or credit card chargebacks.

I would assume that "deleting an account" just means "delete your data" (ie. passwords and most personal data) and does not mean "delete all information related to me as if I had never done business with you".

charcircuit|4 years ago

It's very possible the billing system is separate from everything else.

purplesnowflake|4 years ago

It's most likely generated via Stripe (or some equivalent). And even though the account and associated information has been deleted from the Lastpass servers, they didn't delete it from all their vendors, forgetting that those vendors might send the end-user an email. A classic PM move, de-prioritizing any feature related to a churned user...