[TrevorAustin]

Do you mean this story about dark patterns? https://www.nytimes.com/2019/06/24/technology/e-commerce-dar...

Because the author (who does not control how NYT subscriptions work) does mention that in the story:

> About 30 sites made it easy to sign up for services but particularly hard to cancel, requiring phone calls or other procedures. The Times requires people to talk with a representative online or by phone to cancel subscriptions, but the researchers did not study it or other publishing sites.

And highlighted it on her social media promotion of her work: https://twitter.com/jenvalentino/status/1143531833147240449?...

[gjsman-1000]

I stand corrected, she does mention it.

However, if I were still nitpicky, I would say that her little mention leaves out a ton about what the unsubscribe experience is like.

For example, she doesn't mention that The New York Times employs very few chat agents, so that waiting to cancel takes forever even on weekdays. Or that when you get through the chat, they will offer you a discount, and if you decline they'll give you another discount, and you have to decline that one too. Same understaffing and manipulation for phone calls also applies.

Or that The New York Times has different rules for California because of the law, and allows 24/7 calling and cancelling there, whereas for the rest of the US it's only standard business hours.

And so on...