[canniballectern]

I wonder if what they meant was "it's impossible to have a turnkey solution for UX"?

There are all sorts of turnkey solutions for frontend and backend infrastructure, but none guarantee good user experiences - only a team that knows their users' needs and is empowered to meet them can do that.

[paulsmith]

Yes, this is exactly what I meant to write, but stated less clearly than you did. Thanks.