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lambada | 4 years ago

From memory I believe FAANG etc all _claim_ that appeals you lodge are reviewed by a human.

Now if you don’t believe them then you’d need to take them to court and show why you think that’s not the case.

Which I guess means my question is why don’t you believe them and how likely is it that they are lying when they claim thy appeals are reviewed by a human?

discuss

tyingq|4 years ago

There was a recent example with Google Drive where it explicitly disabled any way to appeal. I was able to reproduce the issue where it was flagging files that consisted of a single byte, sometimes followed by \r\n or \n.

Here's the HN story: https://news.ycombinator.com/item?id=30060405

Screenshots of trying to "appeal" (Request a review) from when I recreated the issue show pretty clearly there is no human involved: https://imgur.com/a/5YHQtLi

This wasn't an account ban, so I don't know how well it fits the GDPR language. Though I'd be surprised if this was somehow the only "fully automated account action" FAANG type companies are doing.

Someone|4 years ago

I don’t see how you get from Google’s statement “Was taken down for legal reasons and cannot be appealed“ to “no human was involved”.

jeffbee|4 years ago

Are you suggesting that Europe has established a fundamental human right to have Google provide free static hosting services?

CodesInChaos|4 years ago

I think the better question is what a "human review" entails. I assume they have some kind of "human review" in there, but no meaningful human review.

toomuchtodo|4 years ago

> Which I guess means my question is why don’t you believe them and how likely is it that they are lying when they claim thy appeals are reviewed by a human?

Why would we believe them? It's Google's responsibility to prove their assertion, versus regulators taking them for their (not so good) word. The default should be the assumption that the corporation is being dishonest.

ben_w|4 years ago

If you’re taking them (or anyone else) to court, isn’t the burden of proof on you?

BLanen|4 years ago

> Reviewed by a human

Can just mean some low-paid Amazon Mechanical Turk worker clicked on "Yes".