We built Dost for Slack because, Slack has become the artery that connects global teams, customers and partners.
Cost of non-inclusive messages can be heavy on the company. Of the people who face incivility:
1. 80% said their commitment to organization declined.
2. 25% people take out their frustration on customers.
3. 48% intentionally decreased their work.
4. Creativity suffers
5. 70% customers turn away after one bad experience
6. Managing incidents can be very expensive (7 Weeks / Year)
7. Turnover cost in past 5 years due to culture is $223Bn.
At the same time, the benefits of inclusive communication can be significant
1. 70% are more trusting of brands that are inclusive in their communications
2. 23% lift in purchase intent for inclusive communications
A big thank you to HN folks. We got our first big enterprise lead from this network and I am thrilled that they have signed up. My gratitude to this network.
kesavan_kk|4 years ago
Cost of non-inclusive messages can be heavy on the company. Of the people who face incivility: 1. 80% said their commitment to organization declined. 2. 25% people take out their frustration on customers. 3. 48% intentionally decreased their work. 4. Creativity suffers 5. 70% customers turn away after one bad experience 6. Managing incidents can be very expensive (7 Weeks / Year) 7. Turnover cost in past 5 years due to culture is $223Bn.
Read more - https://hbr.org/2013/01/the-price-of-incivility
At the same time, the benefits of inclusive communication can be significant 1. 70% are more trusting of brands that are inclusive in their communications 2. 23% lift in purchase intent for inclusive communications
I hope you will find this data useful.
spupe|4 years ago
kesavan_kk|4 years ago
Kesavan
dash2|4 years ago
kesavan_kk|4 years ago