[robjeiter]

You are right about the fact that there is already a specific SaaS business for every use case that can be standardized.

However, what our customers build on Chartmat (also a no code tool) are custom solution: e.g. a therapist who has her own approach & wants to have an app for that approach that serves around 100 people. She could not use a custom SaaS because that would be following the approach of another "guru" in the industry. So there would not be a personal connection between her & her customers. Also for around 100 customers she would not want to hire a web dev agency to build a professional app. So that is kind of one of the use cases where a no code tool makes sense.

Another scenario is the following: let's say you are a small business (<5 employees) & you need a SaaS for time recording, billing, recording expenses, accounting, collecting customer information -> things that many small businesses like law firms need. Now you could have either 5-6 SaaS solutions for this or you could use one no code tool & process everything through one tool kind of like an ERP for small businesses and solo entrepreneurs. So you would end up paying 29$/month instead of 5 x 20$. Additionally you could easily consolidate all the data that matters in one single dashboard.

[debarshri]

Very fair argument. My counter would be that the use cases that you are describing are very apt for a low code tool, but it also sounds like the market for that very niche and small (I might be completely wrong). You are talking about small businesses with 10 or less employees. Cost of acquiring them would keep growing as it looks like the market is getting commoditized, barrier is getting lower and crowded. My argument is very simple, if I am a small business my first intuition would be to find a platform with white-label community management for my customers and not build an app. Similarly, If I am small business I would look for a product for law firm or client management platform not think about building my own platform. I am saying this because if I am small business, I would not have time to build my own platform.

[robjeiter]

what you say makes sense. we have been struggling with finding a customer acquisition channel that is scalable. However, there are situations in which customers prefer to implement custom solutions & not use a SaaS. In that sense no code is more a competition to web development agencies than to a SaaS business. In order to acquire a new customer you need to find someone who wants to build an app now & needs a custom solution