[scottlilly]

Intuit forever lost my business when they tried to run my QuickBooks Payroll from a bank account I deactivated, after moving to a new bank (and updating my bank information in QuickBooks). They then charged me a $100 non-sufficient funds fee because they tried to pull the money from the deactivated account.

After 6-7 hours of dealing with the most aggressively-incompetent "support" I've ever had the misfortune to encounter, I cancelled every Intuit product/service I was using.

The reason they get away with this type of behavior is because we're all trained to fear the IRS to such a degree that we just want someone else who promises to "take care of everything" for us. And what recourse do we have when they behave badly? The court system? That's just as obfuscated and frustrating as the IRS. How much more of my time and money am I willing to put into dealing with Inuit? By the numbers, the smartest move is to just let this go.

It's everyone just settling for the lesser of evils/frustrations - until they get burnt badly enough.